Refund Policy Refund Policy

Due to the nature of the products sold on Accountwarehouse, we enact a strict no refund policy. Once an account, product, service, or currency is delivered, the sale is considered completed and is not eligible for refund.

Policy Details

  • A refund may be requested BEFORE the account, product, service, or currency is delivered. Once delivery has occurred, a refund is no longer an option.
  • If a product or service is significantly not as described, please submit a support ticket and a member of our management team will review the situation. Our decisions are done on a case by case basis.
  • While we do not offer refunds, in most cases we do allow you to sell an account back to us. Simply fill out the appropriate sell form and be sure to mention that the account was originally purchased from us. The price we offer is the same price we would pay if you were the original owner selling an account to us the first time.
  • There is no obligation for to issue a refund in the case that a product was purchased by accident, purchased by a family member, or if any sort of buyer's remorse sets in.
  • In accordance to our refund policy, we do not offer exchanges or trade-ins.
  • Should an order fail our fraud screening, the payment is promptly voided or refunded. If a customer is not able to be verified within 48 hours of purchase, the payment will be automatically returned.
  • If you have any questions or concerns about our refund policy, please submit a ticket in our Support Center.

Support Center


11/7/2019 5:11:44 PM

Prices have been slashed on World of Warcraft and WoW Classic accounts! Check out the deals today!

12/24/2018 1:14:44 AM

We will be closed on December 24 and December 25 in observance of the Christmas holiday. Orders will still be processed within a few hours rather than our 20 minute delivery time. We wish you a very Merry Christmas and look forward to serving you in the future.

11/21/2018 11:06:45 AM

Accountwarehouse will be closed on Thursday, October 22 for Thanksgiving. Any orders placed should be delivered within 6 hours but support will be offline the majority of the day. We wish everyone a happy Thanksgiving and will be fully operational on Friday.

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